Your booking deposit
To secure your booking, you pay a deposit – the exact amount is in your quote. As soon as it arrives, we email your booking confirmation.
The deposit is non-refundable if you cancel or don't arrive, whatever the reason.
If your plans change
Give us at least two months' notice, and we can move your booking to new dates instead, subject to availability. We also recommend travel insurance that covers cancellation.
Paying the rest
The balance is paid in cash, in euros, when you arrive.
If we quoted you in pounds, we work out the balance in euros at the international exchange rate on the day you book – so the amount is fixed from then on.
Check-in and check-out
Check-in is from 3pm, and check-out is by 10am. If you'd like to arrive earlier or leave later, just ask – we can often arrange it, depending on availability.
Arriving late? Check-ins after 10pm have an extra charge of 20 euros.
Security deposit
When you check in, you leave a refundable security deposit of 300 euros (500 euros for villas) to cover any damage or breakages.
It's returned in full on the day you check out, as long as nothing has been damaged. You're welcome to leave it in pounds or another currency if that's easier. We never charge for normal wear and tear.
No smoking indoors
Smoking isn't allowed inside any of our apartments or villas. You're welcome to smoke on the balcony or terrace.
Things outside our control
We can't be held responsible for noise from neighbours, building work or road works nearby, or the pool closing unexpectedly. If we hear about anything in advance, we'll do our best to let you know, but some works can start without warning.
Being good neighbours
Please be considerate of the neighbours at all times. Loud parties at night aren't allowed.
Our promises to you
Terms work both ways. Here's what you can always count on from us.
No extra fees or hidden charges
The price we quote includes all fees and taxes.
Pay the rest once you're there
You pay the balance only after you've arrived and seen the apartment for yourself.
The essentials are included
Towels, bed linen, Wi-Fi and a final clean – at no extra cost.
Help whenever you need it
Our local team meet you at the apartment and are close by throughout your stay.
Any questions about these terms?
Just ask – I'm happy to explain anything before you book.
Or call +44 7460 335705
Email hello@awayfromrain.com or call +44 7460 335705 · awayfromrain.com
New to booking with us? Here's how it works, step by step.