Palm-lined beach and marina at Puerto Colón, Costa Adeje

How to book your stay in Costa Adeje

No booking engines or call centres – just a quick message to Richard, a small deposit to secure your dates, and the rest paid when you arrive.

  • Welcoming guests since 2013
  • Just a 30–40% deposit to book
  • No extra fees or hidden charges
  • Our own team in Tenerife

Five simple steps

From your first message to your first evening on the terrace.

  1. 1

    Tell us your dates

    Send us a message on WhatsApp, an email or an enquiry through the website. Let us know your dates, how many of you are coming and anything that matters to you – a pool, a sea view, a ground-floor apartment.

  2. 2

    Get your options and the full price

    We'll reply with the apartments that suit you, with photos and the full price – no extra fees or hidden charges. If you need a little time to decide, we can hold an apartment for you for 24 hours.

  3. 3

    Pay a 30–40% deposit

    This secures your booking. You can pay by bank transfer to our UK or euro bank account, by PayPal, or by card online.

  4. 4

    Receive your booking confirmation

    As soon as your deposit arrives, we email your booking confirmation with all the details of your stay.

  5. 5

    Arrive and enjoy the sunshine

    We meet you at the apartment, show you around and answer any questions. The balance is paid then – and if you need anything during your stay, we're just a call away.

Payment and peace of mind

Payment at a glance

  • Deposit

    30–40% of the total, to secure your booking.

  • Ways to pay your deposit

    Bank transfer to our UK or euro account, PayPal, or card online.

  • The balance

    Paid when you arrive at the apartment.

  • Security deposit

    Refundable – usually 300 euros, depending on the apartment. Paid at check-in and returned at the end of your stay.

  • Extra fees

    None. All fees and taxes are included in the price we quote.

Your booking is safe with us

Cancelling a booking is something we almost never do – just 0.3% of all bookings ever made with us. If it ever happens, we'll offer you another apartment if we have one available, and if not, we'll help you find an alternative.

If your plans change

Deposits are non-refundable, but if you give us at least two months' notice, we can arrange new dates for you, subject to availability. We always recommend travel insurance that covers cancellation.

In our guests' own words

Real messages and comments from our guests, just as they sent them. Tap any one to read it in full.

Swipe to see more.

Booking questions

Can't see your question here? Just ask – we're happy to help.

Ask on WhatsApp
How do I know you're genuine?

It's a fair question – there are scams out there. We've been welcoming guests since 2013, many of them come back year after year, and you can read their messages above. You only pay a 30–40% deposit to book, and the rest is paid when you arrive and have seen the apartment for yourself.

Can I change my dates after booking?

Yes – if you give us at least two months' notice, we can arrange new dates for you, subject to availability.

Can I add more guests later?

Yes, as long as the apartment has room. Some apartments charge for extra guests, and we'll always tell you the cost before you confirm.

What if I can't travel?

Deposits are non-refundable, so we recommend travel insurance that covers cancellation. With at least two months' notice, we can arrange new dates for you instead, subject to availability.

Is there anything else to pay when I arrive?

Just the balance of your booking and a refundable security deposit. There are no extra fees or hidden charges.

What are the check-in and check-out times?

Check-in is from 3pm and check-out is by 11am. If you'd like to arrive earlier or leave later, just ask – we can often arrange it when there's no booking either side of yours.

Can you arrange an airport transfer?

Yes, we can arrange a private transfer, subject to availability. Just let us know your flight details in good time.

Richard

Ready to check your dates?

Send me your dates and how many of you are coming, and I'll get back to you personally with the best options.

Phone: +44 7460 335705
Email: hello@awayfromrain.com

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